You Can Tell by the Teller
- Publication date
- Public Domain
- Digitizing sponsor
- American Telephone and Telegraph Co. (AT&T)
Portrays a pleasing and efficient payment transaction through the eyes of a customer. Contrasts desirable procedure with an instance of less desirable teller service. Shows the importance of library information service staff contact with patrons.
Instructional film for telephone business office cashiers (tellers) who interact with the public
CU Bell System flag flying
Zoom into glass door of Bell System business office with logo in front of camera
CU woman teller looking into camera and saying ÒGood morningÓ, addressing narrator (offscreen male) GOOD male POV of woman working in service position
VS sequences of teller dealing with customers Ð friendly, accurate, polite
ÒGoofus and GallantÓ sequence
VS seq of poor-mannered teller: indifferent to customer, takes no notice, keeps man waiting, chews gum, takes care of someone else first, doesnÕt look at customer
ÒIs it any wonder we are so careful about the kind of girl we put behind the desk?Ó
Narrator describes virtues of women tellers Ð sexist, good rap
CU operator (over-shoulder view) GOOD
[lots of shots unlogged up thru 12:18]
CU cash tray with bills and coins (till; cash register)
CU desk tools; rubber stamp; filing trays; etc.
Rest of shots unlogged
- 2002-07-16 00:00:00
- Closed captioning
- United States
- Run time
Subject: I Like This Film
Subject: Exactly How To Be A Teller
One question, though. Bell System was the only phone company around. There was no competition. Just Bell, or nobody. So really, what difference would it make?
Subject: Bell in the 40's = McDonalds in the 80's
Some thoughts: Ever notice that the Fedora was the "baseball cap" of the early/mid twentieth century? Most people in those days didnt have checking accounts and had to pay bills on the hoof. People only used cash - for everything! I remember the women at the department store used to stamp those bills with a loudly..."like a carpenter," is accurate. Some nice looking men come to that desk...I think in my next life I'd like to be a teller - God willing, with a winning smile good teeth and a big pair.
10 stars if I could.
Subject: Sexist? Come on.
This is clearly a film promoting the benefits and importance of good customer service, but it’s also about respecting and empathizing with people, and being good at what you do, whatever it is. At that time women were the company’s front end and only point of contact with the customer, not men. Without having researched it, I think that’s still largely the case. To that end, this is a targeted and effective film. I see nothing patronizing, belittling, or offensive here. Frankly, I think the gender stereotypes in evidence in today’s advertising are FAR more cynical and undermining than anything I see in this piece. Now we have (among other things) the preponderance of “dumb-guy, smug know-it-all woman” themed ads, which for some reason doesn’t seem to bother anyone.
Seriously, if you really find the sensibilities reflected in these films difficult to understand and/or offensive, I can’t understand why you’re even here.
Subject: You can tell
Subject: You Can Tell by the Teller
One nice point in this film is the constant use of the word Overtone as in "the overtones of good service."
This is a uniquely Bellish word, since old Alex Bell was an expert in phonetics and acoustics. He contributed hugely to the understanding of overtones (formants) in speech; and his invention of the telephone arose from hearing overtones in a specialized telegraph.
More details on the latter here:
I do have to say, I don't think I could smile like that my whole work day.
Subject: The TWO tellers
What a farce!
Subject: Sum things never change
Narrator has that great by-gone era voice which is very George Fenemanish.
Subject: Evocative of modern animated comedy
Subject: Putting on a Corporate Smile
Uploaded by Unknown on